1.1 Trintuk Ltd is a registered company in England and Wales under company number 14833540, with its official address at 197-201, Office, 4 Manchester Rd, Altrincham WA14 5NU We operate the website https://trintuk.co.uk
1.2 To contact us, please call our customer service team at email [email protected]. Details on how to formally notify us regarding any contractual matters are provided in clause
2.1 These terms and conditions govern the order you place and the products we supply to you (“Contract”). No other terms, whether established through trade practices, previous dealings, or customs, will apply. If another individual places an order on your behalf, you confirm that they have the authority to bind you to the order and Contract.
2.2 This Contract constitutes the complete agreement between the parties. You acknowledge that no prior statements, promises, assurances, or representations outside of the explicit terms within the Contract have influenced your decision to proceed. Additional terms on purchase orders, invoices, or other documents will not be part of this Contract.
2.3 These Terms apply to both consumers and businesses. Specific provisions for consumers or businesses will be clearly stated. Definitions of “consumer” and “business” follow the Consumer Rights Act 2015.
2.4 Please carefully review these Terms before placing an order. Clause 8 contains important information you should be aware of.
2.5 This Contract and all communications will be in English.
2.6 We recommend saving or printing a copy of these Terms for your future reference.
3.1 You agree to:
(a) Cooperate with us throughout the production and delivery process.
(b) Provide all necessary documents, images, and information promptly and accurately.
3.2 If a delay or failure to fulfill our obligations results from your actions (or those of your representatives, subcontractors, or employees), we reserve the right to extend delivery timelines without liability.
4.1 Other policies, guidelines, or terms available on our Website (“Policies”) are part of these Terms, and you agree to comply with them.
4.2 A breach of any Policies is considered a breach of these Terms.
5.1 The images of Goods on our Website are for illustrative purposes. While we strive for accuracy, variations in screen settings may result in slight differences in color representation.
5.2 Packaging may vary from the images shown online.
5.3 Product specifications may change when necessary to comply with applicable regulations.
5.4 We aim to ensure Goods meet the stated specifications, but minor variations (within 2%) in size, dimensions, and capacity are possible.
5.5 The final quality of any printed content (images, logos, artwork) on the Goods will depend on the resolution and quality of the files you provide.
6.1 Orders must be placed via our Website. Or through call or whatsapp
6.2 Follow the on-screen instructions provided when placing an order.
6.3 Our system allows you to review and correct any errors before submitting an order. You are responsible for ensuring the accuracy and completeness of your order details and specifications. Placing an order constitutes an offer to purchase the specified products (“Goods”).
6.4 After submitting your order, you will receive an email confirming that we have received it. This email does not indicate that your order has been accepted.
6.5 An order is considered accepted only when we send an official confirmation email. At this point, a binding Contract is formed.
6.6 If we cannot fulfill your order, we will notify you via email and cancel it. Any payments, including delivery charges, will be refunded promptly. Once a refund is processed, we will not be in breach of the Contract for the non-supply of those Goods.
7.1 Any content, artwork, or materials provided for customization must not:
(a) Be defamatory.
(b) Contain offensive, inflammatory, or hateful content.
(c) Bully, harass, or intimidate any person.
(d) Promote or include explicit material.
(e) Relate to child exploitation.
(f) Encourage violence.
(g) Discriminate based on race, gender, religion, nationality, disability, sexual orientation, or age.
(h) Violate third-party rights, including copyrights, trademarks, or privacy laws.
(i) Be misleading or deceptive.
(j) Breach any contractual or legal duty.
(k) Promote illegal activities.
(l) Contempt court or legal proceedings.
(m) Invade privacy or cause distress.
(n) Cause annoyance or alarm.
(o) Misrepresent identity or affiliation.
(p) Suggest endorsement from third parties without authorization.
(q) Encourage or incite illegal acts, including copyright infringement or cybercrime.
(r) Include statements perceived as promoting terrorism.
(s) Contain unauthorized advertisements or links to external websites.
7.2 All submitted Materials must:
(a) Be factually accurate
(b) Comply with legal requirements in England, Wales, and any applicable regions of distribution.
7.3 We reserve the right to reject or refuse to print any content that violates these guidelines or is deemed objectionable at our sole discretion.
7.4 You agree to indemnify us against any losses, costs, claims, or legal actions arising from third-party complaints or legal violations related to the use of your Materials. This includes, but is not limited to, copyright infringement, defamation, and legal compliance issues.
8.1 The available delivery options and methods of carriage of the Goods are chosen by us and will be displayed on the Website. If you require a different form of delivery, please contact customer service on [email protected]. Unfortunately, we do not deliver to addresses outside the UK.
8.2 We will contact you with an estimated delivery date or date range. While we will make reasonable efforts to comply with the estimated delivery date or date range, any such dates are estimates only. If for any reason we are unable to deliver within that date range, we will notify you and agree on an alternative date range with you.
8.3 Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 18 (Events outside our control) for our responsibilities when this happens.
8.4 If you are a trader and there is a significant delay in delivery or we otherwise fail to deliver the Goods, your exclusive remedy for such failure is limited to the costs and expenses incurred by you in obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of Goods.
8.5 We shall deliver the Goods to the location set out in the order or such other location as the parties may agree
8.6 Delivery is complete once the Goods have been unloaded at the Delivery Location. You are responsible for ensuring that you (or one of your duly authorized representatives) are available to accept delivery or you, where possible, have identified a safe space for the Goods to be unloaded at the Delivery Location (“Safe Space”). If you are not available to accept delivery, or, where applicable, fail to identify a Safe Space which can be accessed by us (or our appointed delivery company) to safely unload the Goods, then you will remain liable to pay for the Goods in full and may, at our discretion, be liable to pay for any additional costs incurred in redelivering the Goods to you.
8.7 We may decide to deliver the Goods by instalments, which shall be invoiced and paid for separately. If this happens, we will notify you and, if you are a consumer, you hereby provide your agreement to receive Goods by instalments when requested by us. Please note that any rejection or cancellation of any instalment does not entitle you to cancel any other instalment or any other parts of an order.
8.8 Notwithstanding any other provision and without prejudice to our other rights, we reserve the right to suspend further deliveries of the Goods without notice or liability to you if you are in breach of your obligations under these Terms until any such breach is made by you.
9.1 We will use reasonable endeavors to deliver the correct quantity of Goods ordered by you. However, you acknowledge that variations in respect of quantities are inherent within the printing industry and our liability for shortages shall be as set out in clauses 9.2 and 9.3 below. This represents our exclusive liability for shortages, and you shall not be entitled to terminate the Contract on the basis of shortages.
9.2 If you are a consumer, we will (at our choice) provide a refund calculated on a pro-rata basis or replace the missing quantities.
9.3 If you are a trader, our liability in respect of shortages is as follows:
9.4 All refunds shall be issued within 7 working days from the date of notification of an incorrect quantity. All replacements and/or reprints shall be delivered in accordance with clause 8.
9.5 You will not be charged for any overages.
10.1 We only permit collections of the Goods with prior notice and in mutual agreement with us.
10.2 Any agreed collections of the Goods will not take place before 8pm on the agreed collection date.
11.1 Title in the Goods shall not pass to you until we have received payment in full, including all applicable delivery charges.
11.2 All Goods are carefully inspected and packed before delivery. The risk in the Goods shall pass to you once the Goods are passed on to our carriers. We will not be liable for damage, loss, or delay to the Goods during transit, however caused, and all claims by you regarding such damage, loss, or delay should be made immediately to the carriers concerned.
Here is the rearranged version with new point numbers, starting with 12 as you requested:
12.1 The prices of the Goods will be as quoted on the Website or any quote our customer service team provides to you at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 12.6 for what happens if we discover an error in the price of Goods you ordered.
12.2 We may from time to time offer price discounts or offers to you. Any price discounts or offers and any requirements or limitations thereof will be as described on the Website. You may be required to include a discount code or take certain steps in order to benefit from the price discount or offer. It is solely your responsibility to take these steps.
13.1 The Goods are intended for use only in the UK. We do not warrant that the Goods comply with the laws, regulations or standards outside the UK.
13.2 If you are a consumer and you think there is something wrong with your Goods, you must contact us. We honor our legal duty to provide you with Goods that are as described to you and that meet all the requirements imposed by law. If you are a consumer and you have a legal right to cancel the Contract and/or reject the Goods, you agree that you must return the Goods to us in accordance with our reasonable instructions.
13.3 If you are a trader, we guarantee that on delivery, the Goods shall:
(a) subject to clause 5, conform in all material respects with their description; and
(b) be free from material defects in design, material, and workmanship.
14.1 Please note that all orders once accepted by us, or orders where you have uploaded your artwork (whichever is earlier), cannot be cancelled, save for as expressly permitted by our Cancellation Policy and these Terms.
14.2 Even where you are a consumer, you accept that as the Goods are personalized for you, you do not have the right to cancel.
15.1 References to liability in this clause 15 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution, or otherwise.
15.2 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) breach of the terms implied by the Consumer Rights Act 2015; or
(e) any other liability that cannot be limited or excluded by law.
15.3 If you are a trader, we will not be liable for any indirect or consequential losses you may suffer.
16.1 You can only pay for Goods using a debit card or credit card. We accept most major debit and credit cards. For more information, please refer to the payment section in our Frequently Asked Questions.
16.2 Payment for the Goods and all applicable delivery charges is in advance.
16.3 Payment for the Goods shall be made at the time you place your order.
16.4 We will not dispatch your Goods unless payment has been made and securely received by us in full.
17.1 We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
17.2 You may print off one copy and may download extracts of any page(s) from our Website for your personal use and you may draw the attention of others within your organization to content posted on our Website.
17.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
17.4 Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.
17.5 If you print off, copy or download any part of our website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control). An Event Outside Our Control includes, but is not limited to, acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; nuclear, chemical or biological contamination or sonic boom; any law or action taken by a government or public authority, including imposing an export or import restriction, quota or prohibition; collapse of buildings, fire, explosion or accident; any labour or trade dispute, strikes, industrial action or lockouts; non-performance by suppliers or subcontractors; and interruption or failure of utility service or any other technical issue.
18.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
19.1 When we refer to “in writing” in these Terms, this includes email.
19.2 Any notice or other communication given under or in connection with the Contract must be in writing and be:
(a) delivered personally, sent by pre-paid first-class post or other next working day delivery service:
(i) in the case of Trintuk Ltd (to its registered address as set out in clause 1.1); and
(ii) in your case (to any postal address you supply to Trintuk Ltd when making an order or otherwise); or
(b) email to:
(i) in the case of Trintuk Ltd ([email protected]); and
(ii) in your case (to any e-mail address you supply to Trintuk Ltd when making an order or otherwise).
19.3 A notice or other communication is deemed to have been received:
(a) if delivered personally, on signature of a delivery receipt;
(b) if sent by pre-paid first-class post or other next working day delivery service, at 9:00 am on the second working day after posting; or
(c) if sent by email, at 9:00 am the next working day after transmission.
19.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such a letter was properly addressed, stamped, and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
19.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
20.1 In the first instance, you agree to raise any disputes with us directly to our customer service team, which shall be dealt with in accordance with our Complaints Handling Policy. Our customer service team will do their best to resolve any problems you have with us or our Goods.
20.2 Any disputes which cannot be resolved in accordance with our Complaints Handling Policy shall be resolved by the court.
20.3 The Contract is governed by English law (including non-contractual matters), and each party irrevocably agrees, subject to clauses 20.1 and 20.2, to submit all disputes arising out of or in connection with the Contract (including non-contractual matters) to the exclusive jurisdiction of the English courts.
21.1 Assignment and Transfer
(a) We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on this Website if this happens.
(b) You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
21.2 Variation
(a) Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorized representatives).
(b) We may from time to time vary these Terms. We will notify you of any variations to the Terms by displaying the latest version on our website. The varied Terms shall apply to any future orders you make.
21.3 Waiver
If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.
21.4 Severance
Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
21.5 Third Party Rights
The Contract is between you and us. No other person has any rights to enforce any of its terms.
Cancellation Policy
This policy applies to the cancellation of orders by Trintuk Ltd (“Trintuk Ltd”, “we”, “us”, “our”) customers (“you”, “your”).
This policy is supplementary to and should be read in conjunction with our Terms and Conditions and our other policies we may issue from time to time.
No General Right to Cancel
As mentioned in our Terms and Conditions, you do not have a general right to cancel any order for goods you submit to us.
This applies even where you are a consumer. This is because the goods you order from us are personalized, and therefore your legal right to cancel it does not apply.
You shall only be entitled to cancel an order where you are permitted to do so by our Terms and Conditions, or by applicable law.
Cancellation Due to Faulty Products
If you believe your goods are damaged or faulty, to help us investigate further, please send a picture and/or video of the product or packaging, clearly showing the fault you’ve noticed, to [email protected].
Please also include the following details so we can help:
Once we review your photographic evidence, we will confirm whether:
In either case, we may request that the goods are returned to us. All goods must be returned to us in accordance with the instructions set out in “How to return your goods to us”.
If you are a trader, or you are a consumer seeking the short-term right to reject, the burden is on you to show that the goods are faulty. So, we kindly request your full co-operation during our investigation.
If you do not return the goods to us within 28 days of our request to return the goods, or where you do not co-operate with us with respect to our investigation and/or any other follow-up questions we may have regarding the goods, we will consider your claim closed.
Right to Cancel
If you believe you have any other right to cancel or reject an order (or any part of an order), please send us an email to [email protected].
Please also include the following details so we can help:
To investigate whether you have the right to cancel or reject an order, or, where we confirm you do have the right to cancel or reject an order, we may request that the goods are returned to us. All goods must be returned to us in accordance with the instructions set out in “How to return your goods to us”.
If you do not return the goods to us within 28 days of our request to return the goods, or where you do not co-operate with us with respect to our investigation and/or any other follow-up questions we may have regarding the goods, we will consider your claim closed.
How to Return Your Goods to Us
It is your responsibility to return the goods to us.
Please return all goods to us at the following address:
Trintuk Ltd, 197-201, Office, 4 Manchester Rd, Altrincham WA14 5NU
We request that all goods which are returned are accompanied by a label clearly specifying:
You are responsible for ensuring the goods safely arrive at the above return address. We therefore recommend that you use a reputable courier service and that you retain evidence that the goods have been sent.
You are required to cover the costs of your return unless you are a consumer, in which case we may cover your reasonable costs of return.
Replacement Goods or a Refund
Where you are entitled to cancel or reject an order (or any part of an order) and you have followed the procedures set out in the Terms and Conditions, this policy, or as otherwise specified by us, you may be entitled to replacement goods or a refund.
Where we agree to provide you with, or where you are legally entitled to, replacement goods, the Terms and Conditions shall apply to the provision of such goods.
Where we agree to provide you with, or where you are legally entitled to, a refund, we will refund the same bank account used for payment of the goods (unless otherwise specified by you), and we will aim to provide all refunds within 14 days of the date on which we agree to provide you with a refund.
We reserve the right to vary this policy from time to time. The latest version of this policy will be available on the Website. It is your responsibility to regularly check our Website to make sure that you are aware of the latest version of this policy.
Complaints Handling Policy
This policy sets out the process by which Trintuk Ltd (“Trintuk Ltd”, “we”, “us”, “our”) will address any complaints Trintuk Ltd’s customers (“you”, “your”) raise with us.
If you are a consumer, you are not legally required to follow this policy, but we request that you address any complaints with us in the first instance, as is normally advised by the regulators and the courts.
If you are a trader, you are contractually required to follow this policy as part of your compliance with our terms and conditions.
This policy is supplementary to and should be read in conjunction with our Terms and Conditions and our other policies we may issue from time to time.
We reserve the right to vary this policy from time to time. The latest version of this policy will be available on the Website. It is your responsibility to regularly check our Website to make sure that you are aware of the latest version of this policy.
What is a Complaint
A complaint shall cover any dissatisfaction with the goods or services we have provided, including:
How to Complain
A complaint may be made by email to: [email protected]
It will help us to deal quickly and fully with your complaint if you can state that you are making a complaint, set out your concern in writing as clearly as possible, and provide your contact details.
How We Handle Complaints
Stage 1
We will aim to send an acknowledgment of your complaint within 3 working days.
Your complaint will then be passed to our complaints team or another appropriate person who was not directly involved in the events related to the complaint. We will aim to respond to you substantively as soon as possible, and in any event, within 5 working days. We may need to contact you to ask for more information or clarity before making a final response.
When we provide you with a final response, we will clearly set out the steps we took in investigating the complaint along with our views and reasons for this. We will also indicate your right to request a review of your complaint if you are not satisfied with our response.
Stage 2
We expect most complaints to be resolved at stage one. However, if you consider the response you have received is not fair or appropriate, you may contact us to request a review of your complaint by our Customer Service Manager (currently Jen Allen). You should do this within 10 working days of receiving a stage one response.
We will aim to acknowledge your request to review the complaint within five working days of receipt. Again, we may need to contact you to ask for more information or clarity before making a final decision. We will aim to respond within 20 working days of receipt.
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